SHIPPING & DELIVERY

Order Process

All protective cases are ordered-made to maintain and inspect the quality and reduce unnecessary waste.   

The order process will take 2-3 business days before dispatching in our workshop from Hong Kong. You will receive a shipping confirmation email once your order is dispatched. 

Shipping

Our standard global shipping is international air mail (no signed) with essential online tracking data provided by Hong Kong Post’s e-Express service. There are four tracking points:

1. 1. Acceptance at the counter
   2. Handed over to the carrier / Left for the destination
   3. Arrival at overseas mail processing centre; and
   4. Delivered.

Please ensure to fill in the correct shipping address on the checkout page. We are not liable for lost packages if customers provide incomplete or inaccurate addresses.

Free Shipping 

*Please note that Russia and India are currently unavailable for international shipping.

The above shows the estimated shipping time from Hong Kong with essential online tracking data. It's important to note that all times are estimates and depend on the local postal service in your country. The expected delivery date will depend on the local postal service's current situation.

Customs Charges

Some countries may require import taxes, duties and customs fees for the imports. These charges, if applicable, are determined and charged by the Customs office of your country, and must be paid by the recipient of the parcel. There might also be delays in delivery times due to customs checks which is out of our control. For more information, please get in touch with your local Customs office.

Delivery Delays

Delivery may be delayed due to the pandemic, extreme weather, holiday seasons, or customs inspections. Estimated shipping times are for reference only and are not guaranteed.